Capacity Planning & Scheduling for High-Value Jobs

On this episode we are joined by Matthew Weppner of Schedule Engine.

Matthew is the Enablement Manager at Schedule Engine, before that Matthew was a CSR at Uber. (before Uber was what we know it as today!)

Matthew and Eric discuss how to handle high call volume and how to prioritize calls using Service Titan technologies and software. 

Matthew touches upon the importance of using data insights for upsells, taking higher paid jobs, and using softwares to track inventory for your techs.

Matthew says that going forward the industry needs to note that convenience is king, always.

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