The TradeMarke

The Blueprint for a Scalable, Profitable Restoration Business

How do you scale a home service business to 75+ franchise locations in under two years? In this episode of The TradeMarke, hosts Eric Thomas and Sarah Ghirardo sit down with Dan Claps, CEO of Voda Cleaning & Restoration, live from the 6th Annual Roofing Process Conference in Marco Island, Florida (hosted by LB Capital).
Dan shares his journey from the franchise lead generation space to acquiring and scaling a successful restoration brand. We dive into:
The power of franchising in home services and why executive-level entrepreneurs are thriving in blue-collar industries.
Marketing strategies for franchise growth, including the role of networking and partnerships.
How AI is disrupting home service marketing and SEO—and what business owners need to know to stay ahead.
The importance of building a repeatable, scalable business model in the trades.
How restoration businesses leverage insurance to drive profitability and create a sustainable revenue model.
We also discuss how AI, automation, and data-driven marketing are reshaping the trades, plus actionable insights on how to scale, systematize, and optimize a home service business.
🚀 If you're a contractor, franchisee, or entrepreneur looking to scale your business, this episode is packed with must-know insights.
💡 Want more marketing and business growth strategies for the trades? Subscribe to The Trademark and leave us a review!

Ways To Grow Your Roofing Business w/ Josh Taylor (Roofing Pups Roofing & Siding)

In this episode of The TradeMarke Podcast, Eric Thomas sits down with Josh Taylor, co-owner of Roofing Pups, live from the Roofing Process Conference. From starting as an ER nurse to building multiple home service businesses, Josh shares his journey of scaling companies, adopting EOS, and partnering with LB Capital to grow Roofing Pups into a national brand.
🏗️ Key Takeaways from This Episode:
✔️ The shift from insurance-based roofing to a retail-driven model✔️ How to scale a service business using systems, processes, and strong leadership✔️ The importance of vision, sacrifice, and resilience in business success✔️ Insights on mergers, acquisitions, and private equity in the trades✔️ Why legacy and family matter more than money when it comes to long-term success
💡 Whether you're a roofing contractor, a home service entrepreneur, or looking to scale your business, this episode is packed with practical insights and growth strategies you won’t want to miss!
🎧 Tune in now, and don’t forget to subscribe for more expert insights into marketing, business growth, and leadership in the trades!

How To Double Your Booking Rate in 2025 (with Tiffany Arends)

In this episode of The TradeMarke Podcast, Eric Thomas and Sarah Ghirardo sit down with Tiffany Arends from All-American Heating and Plumbing in Breckenridge, Colorado, to talk about the essential relationship between marketing and operations in the trades industry.
Tiffany shares how her team doubled their booking rate, the importance of hiring the right CSRs, and how a strong company culture impacts every part of the business—from the first customer call to the final service visit.
If you've ever wondered how to optimize lead conversion, improve customer service, or create a thriving team environment, this episode is packed with valuable takeaways. Plus, we dive into common debates between marketing and operations, ways to streamline HVAC and plumbing dispatching, and how to keep your techs, CSRs, and customers happy.
Key Topics Covered:
The #1 factor that doubled their booking rate
How CSR training impacts sales and service
Why marketing & operations must work together
The importance of company culture in team success
Best practices for customer service & dispatching
And much more!
🚀 Don’t forget to subscribe, leave a review, and follow us on social media for more insights on growing your home services business!

How Ray Seggern Helps Home Service Businesses Thrive Through Brand Strategy

In this episode of The TradeMarke, Eric and Sarah sit down with branding expert and author Ray Seggern to explore the fascinating intersection of storytelling, marketing, and business success in the trades industry. With over two decades of experience as a Wizard of Ads partner, Ray has worked with industry leaders to craft compelling brand narratives that resonate with audiences and drive results.
Key Highlights:
The Evolution of Brand Guys: Ray shares how his company, Brand Guys, was born from a desire to bridge authentic storytelling with impactful marketing strategies for the trades.
Why Story Matters: Discover why storytelling is at the heart of effective branding and how businesses can use their unique stories to connect with customers on a deeper level.
A Peek Inside "No Place Like Home Services": Ray discusses his book and its actionable insights, including a four-part framework for planning a marketing budget that’s tailored to the trades.
Navigating Private Equity in the Trades: Ray dives into the challenges and opportunities posed by private equity firms taking over family-run trade businesses and the importance of preserving brand integrity.
2025 Marketing Trends: Learn Ray’s perspective on the future of marketing in the trades, from leveraging automation and AI to maintaining a human touch in a digital-first world.
Additional Insights:
Ray recounts his journey from running radio stations to becoming a sought-after brand strategist for HVAC, plumbing, and electrical companies. He also delves into the collaborative process behind iconic campaigns like Goettl's “Keep You Cool When It’s Hard to Spell” and how the philosophy of “holding up a mirror” ensures authenticity in marketing.
Ray also shares his thoughts on personal growth, the power of gratitude, and the role of culture in building brands that last. Whether you’re a seasoned marketer or a trades professional looking to sharpen your strategy, this episode is packed with actionable advice and inspiring stories.

AI, Community, and Trust: The New Marketing Landscape

In this dynamic episode of The TradeMarke, co-hosts Eric Thomas and Sarah Ghirardo dive deep into the evolving world of marketing for the trades. Joined by guest Crystal Williams from Lemonseed Marketing, they explore groundbreaking insights, trends, and actionable strategies to help home service businesses thrive in 2025 and beyond.
Key takeaways include:
AI in Marketing: How tools like ChatGPT can revolutionize your approach to customer engagement and content creation.
Building Trust: The rising importance of local SEO, customer reviews, and community involvement.
The Power of Influencers: Why your technicians and local personalities could be your most valuable brand ambassadors.
Maximizing Lifetime Value: Understanding CLV as the cornerstone of a successful marketing strategy.
Innovative Campaigns: Seasonal promotions, smart home technologies, and hyperlocal advertising.
From navigating data privacy regulations to leveraging predictive analytics, the team uncovers practical tips to stay ahead in a competitive market. Whether you're a seasoned marketer, a trade professional, or a curious business owner, this episode offers the tools and inspiration you need to make your mark in 2025.
Listen now and learn how to turn marketing challenges into opportunities for growth. Don’t forget to share this episode with your team and leave a review to help us keep bringing actionable insights to the trades community!

Building Profits and Processes: Insights from The Opus & Golds Group

In this episode of The TradeMarke Podcast, Eric Thomas and Sarah Ghirardo sit down with Dana Staszkiewicz, co-founder of the Opus & Golds Group, to explore her remarkable transition from a career in retail and ad agencies to becoming a leader in the trades industry. Dana shares her story of entering the trades through her brother's plumbing business, the challenges they overcame, and how they scaled the company to success before launching Opus & Golds Group.
Learn actionable insights about:
Creating sustainable profits in the trades.
Developing systems and processes for growth at any revenue level.
The importance of data-driven decisions in marketing and operations.
Strategies to thrive during economic and political shifts.
Whether you’re running a small trades business or managing a multimillion-dollar operation, this episode delivers valuable strategies and inspiration to level up your game. Plus, Dana gives a sneak peek into her new podcast and her take on working alongside family in business.
Stay tuned for this insightful conversation that’s packed with actionable takeaways to help you make your mark in the trades.

The Untapped Power of Direct Mail: Insights from Mail Shark's Josh Davis

Welcome to another exciting episode of The TradeMarke, live from the Service World Expo 2024 in Orlando. We are thrilled to introduce Josh Davis from MailShark, our very first sponsor on the show. In this episode, we dive into the world of direct mail marketing, exploring how Mail Shark, a company specializing in direct mail marketing for home service contractors, helps contractors enhance their direct mail and response marketing strategies.
As the Chief Revenue Officer of Mail Shark and one of its first employees, Josh shares his immense experience and insights into the benefits of in-house versus outsourced fulfillment, product variety, and measuring ROI. We also discuss the effectiveness of direct mail during the political season, strategies for acquisition and retention, and the importance of consistency and multiple touches in marketing campaigns.
Learn about the innovative strategies Mail Shark offers, including targeted campaigns, detailed demographic analysis, and API integrations into CRM systems like ServiceTitan. Discover how direct mail, when done right, can provide unparalleled branding opportunities within the trade industry.

Marketing Mascots and Mullets: The Fun Side of Branding

Join us in this lively episode of The TradeMarke as hosts Sarah Ghirardo and Eric Thomas interview the dynamic Lupita Thompson. Get ready for a journey through unique culinary experiences, hilarious games, and insightful discussions on effective branding in the trade industry. Discover the secrets behind successful marketing strategies, memorable trade show moments, and how personal stories add value to professional growth. Whether you’re in the trades, marketing, or just love a good story, this episode offers a delightful blend of fun and professional insights. Tune in for a memorable ride filled with laughter, learning, and the heartwarming spirit of community in the trades.

Maximizing Social Media for Home Service Businesses with Kaleigh Gregory

Welcome to The Trademarke, where marketing meets the trades! Join hosts Sarah Ghirardo and Eric Thomas as they dive into the world of social media with special guest Kaleigh Gregory. Discover how social media can transform your business, learn from Kaleigh's fascinating journey from coordinating magician tours to becoming a marketing expert, and uncover secrets for leveraging Instagram effectively. Whether you're a trade professional or a marketer, this episode is packed with insights and strategies to enhance your brand's online presence. Dive in and explore the exciting intersection of trades and marketing!

Unlocking Accounting Secrets for Business Growth with Nolan Bradbury

Welcome to another enlightening episode of The Trademarke. Today, we're joined by Nolan Bradbury to discuss the intricate and often overlooked area of business accounting. Throughout this episode, we dive into why accounting doesn't have to be a dreadful task but can be pivotal for business growth and financial success.
Our host shares personal anecdotes and expert advice on how business owners can restructure their accounting practices to not only handle taxes more efficiently but also drive overall business success. We explore strategic approaches to taxes, demystify common misconceptions, and explore the broader perspective of how accounting integrates with personal and business financial success.
Join us as we uncover methods to align your financial strategies with your business goals, taking advantage of the opportunities that exist within the tax code. Whether it's investing in appreciating assets or understanding the importance of timing and strategy in annual tax filings, this episode is packed with valuable insights that every business owner should know.